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Request Service

SEE SERVICE REQUEST FORM AT THE BOTTOM OF THE PAGE

"HELP! I can't fish without my Fish Hawk!" Many customers tell us that their Fish Hawk is so important to their fish catching success that they won't fish without it!

Getting service is simple. Turn-around time on repairs is typically within 24-hours of receipt to get you back on the water as quickly as possible. 

Warranty

All Fish Hawk Products come with a one-year standard warranty protecting against defects in parts or workmanship. If you have a warranty issue, we'll arrange to repair or replace the product at no cost to you.

If your Fish Hawk product is in need of warranty service, please complete the Service Request Form at the bottom of this page and upload a photo of your sales receipt. We will respond to your request as soon as possible.

You will receive an e-mail confirming receipt your Service Request Form. Please print that e-mail and include it with the product being returned for service.

Out-of-Warranty Service

If your Fish Hawk is out-of-warranty we will repair it for a fee. If it can't be repaired, we'll replace it for the flat rate shown below. Return shipping is  $10 inside the Continental U.S. Actual shipping charges plus applicable taxes, duties and brokerage apply for international shipping.

Non-Repairable Replacement Charges

Model

Flat Rate Charge

X4 Probe

$210

X4D Probe

$235

X4 LCD

$275

X4D LCD

$310

TD

$85

SLIP DUCER

$60

Please complete the Service Request Form at the bottom of this page. We will respond to your request as soon as possible.

You will receive an e-mail confirming receipt your Service Request Form. Please print that e-mail and include it with the product being returned for service.

Return Address

Fish Hawk Service
Grayden Outdoor LLC
7845 Brians Way
Brainerd, MN 56401

Legacy Models

We no longer have parts available to repair Fish Hawk Models 800, 840, 510/520/530. The X4 Probe, Display and Transducer are backwards compatible with the Model 840.

Service Advice

  • Please consult the Troubleshooting page before sending your product in.
  • It is best to send your probe and display in together to be tested as a set.
  • If you think you have a problem with the transom mount transducer, contact us prior to removing it. Rarely is the transducer the culprit.
  • Ship products back using FedEx, UPS, or Priority Mail and keep the tracking number.
  • Stick an address label on each part you send back to us.
  • Please print the Service Request Form confirmation e-mail and include it with the product being returned for service.

 Request Service